Return Policy

At mrinmoyee.in, we take great pride in the quality of our products. However, we understand that sometimes things don’t go as planned during transit or manufacturing.

1. Eligibility for Returns
We offer a return policy only for defective or damaged products.

Timeframe: You must initiate a return request within 7 days of receiving your order.

Condition: The item must be unused, in the same condition that you received it, and in its original packaging.

2. What Qualifies as a Return?
We only accept returns under the following circumstances:

The product reached you in a damaged condition.

The product has a clear manufacturing defect.

The wrong item was shipped to you.

Note: We do not accept returns for “change of mind” or personal preference after the product has been delivered in good condition.

3. How to Initiate a Return
To start a return, please follow these steps:

Email us: Send an email to [Insert Your Email Address] with your Order ID.

Provide Proof: Attach clear photos or a short video showing the defect or damage. (An unboxing video is highly recommended for faster processing).

Review: Our team will review your request within 24-48 hours. If approved, we will provide instructions on the pickup or shipping process.

4. Refunds & Replacements
Once we receive and inspect your returned item:

Replacements: If the stock is available, we will ship a brand-new replacement at no extra cost.

Refunds: If a replacement is not available, we will process a refund to your original payment method within 5-7 business days.